All the people of the world can be divided into two groups: those who can say “no” easily, and those who cannot.

To the folks in the first group, it’s difficult to imagine why anyone would have a problem with it. Like the famous line from the old movie, To Have or To Have Not, “You know how to whistle, don’t you Steve? You just put your lips together and blow,” people in the first group might say, “What’s so hard about it? Start with N, and end with O.”

But for many, many people, it’s just not that simple. Saying “no” for them carries enormous baggage. This is especially true for those who grew up in households which offered them little opportunity to say no. This is a version of Childhood Emotional Neglect (CEN).

4 Reasons it’s Hard For You to Say No

1.  Guilt: People who struggle with this often tell me that they feel guilty for hours after saying “no” to someone, even if that person’s request was unreasonable. The guilt comes from feeling that they should always be helpful and willing and that if they are not, then they are a bad person.
2. Low Self-worth: This is a general sense that you are not as important as other people. Your needs, your feelings, come second. Others’ needs and feelings are more deserving than your own. You don’t have the right to put your own before theirs.
3. Lack of Skill: If you have spent your entire life always saying “yes,” then you may not know how to say anything different. The idea of saying no may feel foreign and just plain wrong. How do you do it? How do you say it?
4. False Belief: This is a false idea that you have to give a reason for saying no. If a friend asks you to pick up her dry-cleaning, do you have to explain to her the reasons why you can’t do it? Do you have a good excuse? This false belief often leads to long, detailed, unnecessary explanations.

4 Principles For Saying No

1. All of the people in your life have every right to ask you for anything. In return, you have every right to say “no.” Your guilt will dissipate if you understand and accept your true rights.
2. Your needs and feelings are every bit as important as everyone else’s. You are the guardian of your own feelings and needs. You have a responsibility to yourself to prioritize them.
3. Saying “no” does not involve skill. It only involves a willingness to make yourself uncomfortable. The more you do it, the easier it will feel; not because you learned how to do it, but because you’re getting accustomed to it.
4. You do not need to give a reason. An extension of your right to say “no” is that you can do so with no explanation, no excuse. “I’m sorry, I can’t,” “I’m not able to do it,” or just simply, “No,” are all it takes.

Read these principles over and over. Post them on your bathroom mirror. Digest them. Remember them.

For they will set you free.

To learn more about Childhood Emotional Neglect, how to feel more confident and honor your own needs and feelings more, see the book, Running on Empty: Overcome Your Childhood Emotional Neglect.

This book was originally posted on psychcentral.com. It has been republished here with the permission of the author and psychcentral.

Employee: Every year I’m extremely nervous to meet with my supervisor for my annual evaluation. If she gives me any criticism, I’m not sure I can take it.

Student: I made a C on my first statistics test. I guess I’m not cut out for this graduate program.

Friend: My friend Maggie told me that she thought I could get a better job. I feel so insulted that I haven’t talked to her for a while.

Stranger: The cashier at the grocery store snapped at me for taking too much time to pay. I was so upset that it ruined the rest of my day.

When I was 23 I started my first year of grad school. I was so excited that I had been chosen from hundreds of applicants for admission to a Ph.D. program in psychology. My first test in the psychology program was in statistics class. I was appalled to receive my test back with a big ugly C on it. “Are you prepared for the rigors of this program?” my professor had written at the top.

Actually, I was more than appalled. I had never imagined making a C in graduate school, let alone my first test. Stunned, I went home and questioned my entire life plan. “Maybe he’s right and I’m not up to this. I guess I’m not as smart as I thought. Maybe I should just drop out now before they kick me out,” I agonized.

Let’s face it. No one can go through life without getting negative feedback or criticism from others. And believe it or not, that’s actually a good thing. Because feedback (especially negative feedback) is essential for your growth and health.

We all have our own view of ourselves: our choices, behaviors, and performances. Criticism from others offers us a view of ourselves from the outside. In this way, other people’s views offer an excellent source of information about how we can grow. Yet unfortunately, many of us aren’t able to take advantage of this rich resource.

Two Ways You Can “Waste” Good Criticism

1. You Fold: It hits you like an arrow to the heart. It hurts so much that you’re not able to process it or make use of it. (The Employee, Student and Stranger examples above).
2. You Fight: It hurts so much that you can’t take it in. So you become angry and defensive and shut out the criticism, the person, or both. (The Husband and Friend examples above).

Folding and fighting are two very different responses to the same thing: feeling hurt. Unfortunately, neither response allows you to benefit from the criticism. And both happen when you lack a good, healthy Criticism Filter.

To become stronger in the face of criticism (and maybe even benefit from it), all you have to do is build yourself a boundary to keep criticism from spearing you in the heart while you process it. Sound easy? It’s not.

But you can do it!

Five Steps to Build Your Criticism Filter

1. Know that no criticism is 100% true. It’s always complicated, nuanced, and based on someone else’s point of view. So before you take in someone’s criticism, pause; and take the time to process it.
2. Know that every piece of criticism says as much about the critic as it says about you. Every single human being sees the world through their own lens. When it comes to human behavior, few observations are based on 100% reality and truth. Every criticism comes from the eye of the beholder.
3. When criticism comes your way, stop it before it can pierce your heart. Hold it off while you ask these questions to process it.

• Who is the criticizer? How well do they know you? How credible are they?
• What are the intentions of the criticizer? Do they have any reason to wish to hurt you? Are they upset or angry? Are they trying to help you? Are they simply having a bad day? Do they have reason to exaggerate?
• Is there information that the criticizer lacks? Might that information change or mitigate their opinion?
• Are some pieces of this person’s criticism more accurate than others?
• Do you need more information before you can answer the above questions?

     4.   Ask your criticizer questions. Try to understand exactly what they mean and why they are saying this. Filter their message, owning the parts that are true and discarding the parts that are false.

     5.   If your criticism carries something valid and useful, develop a plan of action. Is there something you can or should try to change about yourself or how you’re doing things?

And now, flashback to 1983. After several hours of painfully questioning my abilities and my future, I suddenly felt indignant. “Who is this professor to question my potential on the basis of one test?” I thought to myself. “He doesn’t know me at all.” 

So why would he say that? I knew the answer. Because he was challenging me to either work harder or get out.

I also realized my part in this event. I had been over-confident and had not studied properly for the test.

I took out my Statistics book and started on page 1. I spent the entire weekend poring over every page and working through every problem until I fully understood every element of every section we had covered so far and was actually ahead on the material.

And what did I take forward from that experience? I never again went into another test under-prepared.

Sometimes I look back on that experience and wonder what might have happened if I had given up? Where might my life have gone, and how many regrets would I have taken with me?

Each experience of criticism is a challenge: to get better, get stronger, or change for the better in some way. You can fold or you can fight.

Or you can filter it and use it to make yourself better.

Childhood Emotional Neglect can lead to a lack of resilience in the face of criticism. To learn more, see the book Running on Empty: Overcome Your Childhood Emotional Neglect.

A version of this article was originally published on Psychcentral. It has been republished here with the permission of the author and psych central.

The first reason is that lots of people think they know exactly what assertiveness is, but they actually only know half of the definition.

That missing half makes a huge difference.

Pause for a moment here and think about what “assertive” means to you. Come up with your own definition.

Did your definition describe standing up for yourself? Speaking your mind? Telling people how you feel or what you think? If so, you got it mostly right. This is the aspect of assertiveness which most people are familiar with.

Now let’s talk about the other half. In some ways, it’s the most important half. So, enough build-up. Here’s the true, full definition.

Assertiveness: Speaking up for yourself  — in a way that the other person can hear.

These two aspects of assertiveness, and how they work together, are what make assertiveness a skill which must be learned, rather than a natural ability. Most people have a hard time with the first half or with the second half, and many folks struggle with both. Also, our ability to be assertive varies with the situation, the people involved, and the amount of emotion that we are feeling at the time.

Most people err in one of two primary ways when they try to be assertive: they come across too weakly, making it too easy for the other party to discount their message; or they come across too strongly so that the other party becomes too hurt or too defensive to listen. Once the recipient’s defenses rise, your message will be lost.

No one struggles more with assertiveness than those who grew up in households where emotions were ignored (Childhood Emotional Neglect, or CEN). These emotionally neglectful families do not have the vital skills required for assertiveness because they do not understand emotions, or how they work. They do not know the Five Skills of Assertiveness, so they are not able to teach them to their children.

If you grew up in an emotionally neglectful family, it’s important to acknowledge that you struggle with these skills for a reason. And it is not your fault.

In a minute we will talk about how you can learn the skills, but first let’s consider the skills themselves.

The 5 Skills of Assertiveness

1. Being aware of what you are feeling in the middle of a difficult, possibly intense situation
2. Trusting that your feelings and ideas are valid and worthy of expression
3. Managing your feelings, possibly hurt or anger combined with an endless possible number of other feelings, and putting them into words
4. Understanding the other person or people involved, imagining what they are likely feeling
5. Taking into account the situation and setting

When you put these five skills together, you are able to say what you need to say in a way that is appropriate to the setting, situation, and people involved (not too strongly or weakly), so that the recipients can process your message without their defenses being ignited. Keep in mind that talking to a defensive person is like talking to an inanimate object. Your message will not get through.

You can see from these steps why assertiveness requires not just skill, but a constellation of skills. This is why if it’s hard for you, you are not alone.

The good news is that it is entirely possible to build your assertiveness skills. If you keep all five skills in mind, you can work on building them. Follow these special suggestions to learn these vital skills.

4 Ways to Build Your Assertiveness Skills

• Pay more attention to your feelings all the time.
• Make friends with your emotions. When you value your feelings, they will become your most valuable life tool. They will tell you when you need to speak up or take a stand. They will motivate and energize you when you need it the most.
• Begin to build your emotion management skills. For example, increase your emotion vocabulary, and try to use those words more often in your daily life.
• Take every opportunity to stand up for yourself, as best you can. If you miss a chance or do it wrong, it’s OK! Just review the situation afterward to determine what you wish you had done. The more often you do this, the more you will learn, and the easier assertiveness will become for you.

There is so much more to learn about Childhood Emotional Neglect. Sign up for my Free CEN Breakthrough Video Series!

Growing up in an emotionally neglectful family leaves you struggling with many emotion skills that other people take for granted. To find out if you grew up with Childhood Emotional Neglect (CEN), Take The Emotional Neglect Questionnaire. It’s free.

That’s my job. I’m a therapist.

Every family has anger. It’s unavoidable in life and in a family, simply because it is literally wired into our brains. It’s a part of our physiology, just as our eyelashes, elbows, and toes. There are many ways that families can handle anger, depending on their comfort level with it.

They can wield it as a weapon, figuratively hitting each other over the head with it; they can push it underground, or they can ignore it and pretend it does not exist.

Or they can use it the way nature intended; as a way to drive truth, and connect family members in a genuine, real and meaningful way.

3 Types of Anger-Uncomfortable Families

The Anger as a Weapon Family: In this family, anger is used by one or more members as a source of power. Anger may be expressed in a variety of aggressive ways, like yelling, insults or barbed comments; by throwing things, breaking things, or other physical intimidation or threats.

• The Lesson the Children Learn: The angriest person wins.

The Underground Anger Family: This family views anger as unacceptable, or even bad. Angry feelings are viewed as unloving, uncaring or rebellious and are met with negativity or punishment.

• The Lesson the Children Learn: Anger is bad. If you feel angry, you are bad. Do not talk about it.

The Ignoring Anger Family: This family treats anger as if it doesn’t exist. When a member of the family shows anger, it receives little response. Anger is invisible.

• The Lesson the Children Learn: Anger is useless. Don’t bother with it. Do not talk about it.

None of the children growing up in these three types of families has an opportunity to learn much about anger: how to listen to its message, manage it, express it, or use it in a healthy way. By definition, all of these children are growing up in an emotionally neglectful family.

All of these children are receiving this message: Don’t talk – don’t talk – don’t talk. No one wants to know when you are angry.

But let’s focus in particular on The Underground and the Ignoring Families, because they have one very big factor in common. They both are breeding grounds for passive-aggression.

Since anger is wired into the human brain, it happens in every human being, whether they want it or not. When you are in an environment that is chronically intolerant of this particular emotion you naturally, automatically suppress your angry feelings whenever they arise. This causes some major problems for you, and in your family.

Pushing anger down is like pushing water down. It has to go somewhere. So it may seep underground and sit there, or it may go slightly under the surface, and ripple and roil, waiting for a chance to spew.

In these two types of anger-intolerant families, the anger goes underground, but it does not disappear. It stays there. And it has to come out somehow, sometime, in some way.

Enter passive-aggression.

Passive-aggression: The indirect expression of anger and resentment, fueled by feelings that are not addressed and resolved by talking about the issues directly.

The Passive-Aggressive Family

Molly felt anxious and uncomfortable as she sat eating dinner with her family. She was acutely aware that her parents refused to speak to each other or make eye-contact.

Joel’s dad was an hour late to pick him up after soccer practice. As Joel sat on the curb waiting, he found himself wondering if his dad was angry about the argument they had the night before.

Jessica found it excruciating when her mother gave her the silent treatment. So she took great care to appear unaffected by it.

Many research studies have clearly established a link between passive-aggression between parents, and problems in the children.

One 2016 study by Davies, Hentges, et al., showed that children growing up in such an environment of indirectly expressed, unresolved hostility are more insecure, and take less responsibility for their own problems. They are also more prone to depression, anxiety, and social withdrawal.

Another difficult aspect of passive-aggression is that most people are completely unaware of their own passive-aggressive behavior. They are often, also, unaware of their own underground anger and resentment that’s fueling it.

Steps to Become Less Passive-Aggressive

Accept that you have anger. Accept that it’s normal and healthy, it’s valuable, and you can use it to make your relationships better.

Increase your anger awareness. Watch for anger in other people. Watch for it in yourself. When you start trying to feel your anger, you’ll start breaking down the wall that blocks it.

Read everything you can about assertiveness. It’s a skill that allows you to express your anger in a way that the other person can take in your message without becoming defensive. Buy a book on it if you can. Then read it!

When something happens that makes you feel angry, take note of the feeling. Practice sitting with it and tolerating it. Apply what you’ve learned about assertiveness.

And talk talk talk.

To learn how to deal with CEN in your marriage, your parenting and with your emotionally neglectful parents, see the book Running On Empty No More: Transform Your Relationships.

To learn much more about Childhood Emotional Neglect, see the national bestseller Running On Empty: Overcome Your Childhood Emotional Neglect.

Selfishness Quiz

Read through this list of personal actions, and label each as either “strong” or “selfish.”

1. Your elderly aunt asks you to take her out to dinner and you say no because you have to get home to your children.
2. Your elderly aunt asks you to take her out to dinner and you say no because you are really tired, and need to go home and get some rest.
3. Your elderly aunt asks you to take her out to dinner and you say no because you don’t want to miss the Red Sox game on TV.

If you answered “selfish” to all three:

Chances are, you are highly uncomfortable with saying “no” under any circumstances. You are governed by guilt, and you believe that your own needs are less important than those of others.

If you answered “strong” to:

Number 1: You are able to be strong, at least for the sake of your children. If you are saying no for the sake of your children, you are putting their needs before your elderly aunt’s, and that is a judgment call. Who needs you more right now? If it’s your children, then being able to say “no” to your aunt is a sign of strength.

Number 2: Saying no because you are tired could very well represent strength. If you get enough rest for yourself, you will be in better shape to take care of others. It’s an example of putting your own needs first, which makes it easier for you to contribute to the world in a positive way.

Number 3: You could potentially be crossing the line over to selfish here. Is the Red Sox game truly more important than giving your elderly aunt an outing? Unless there are some mitigating circumstances, you may be making a self-centered choice here. This one may require some careful self-reflection.

In truth, the line between selfish and strong is blurry at best. For example, saying no because of the baseball game may not represent selfishness if you need to be able to talk about it intelligently at a sales meeting the next day, or if your aunt asks you to dinner more often than you can comfortably accommodate in your life. Or saying no because of your children could be selfish if it’s really because you would enjoy being with your children more than dinner with your aunt.

Few people are purely selfish or strong. Most of us struggle with decisions like these all the time. Many people feel selfish and guilty for the simplest personal choices which are actually healthiest and best for them or their families. Sometimes we err too far toward selfish; at other times we give too much because of fear of being so. Often a decision which appears selfish is not, and strong decisions can sometimes come across as selfish to others.

The Role of Childhood Emotional Neglect

If you have a tendency to feel guilty or selfish when you put your own needs first, it may be because you were emotionally neglected in childhood. Emotional Neglect happens when parents either purposely or unwittingly give a child the message that his feelings and emotional needs are irrelevant. The unspoken message is: “Your needs don’t matter.”

Children who grow up this way, once they become adults, have great difficulty viewing their own needs as important enough to trump anyone else’s. They feel guilty valuing or emphasizing what they want, feel and need. This is an important quandary since emotional health requires us to take care of ourselves first.

Guidelines for Making Sure You are Strong, Not Selfish

1. Be thoughtful in your personal decisions.
2. Take your own health and wellness into consideration with every decision. You are the guardian of your own needs. You have a responsibility to care for yourself physically and emotionally.
3. Consider others’ needs and feelings and weigh them against your own.

Do you worry that you are selfish? Truly selfish people don’t usually struggle much. They easily make the decision that’s best for themselves. They don’t think too much about it, and they don’t look back.

If you follow the above guidelines, you will be strong. Because, in the end, for each and every decision that you make in your life, your strength comes from the fact that you cared enough to think it through.

Strength comes not from putting another’s needs before your own. Instead, it comes from the simple act of weighing another’s needs against your own.

To learn more about Childhood Emotional Neglect, and how to place greater value on your own feelings and needs, Take the Emotional Neglect Test and see the book Running on Empty. 

A version of this article first appeared on Psychcentral.com. It is republished here with the permission of the author.

In my work as a psychologist, I have seen how the absence of meaningful talk about feelings and a shortage of personal questions in a family can leave its children with an internal emotional block. These children grow up to be adults who had something vital robbed from them in childhood. And very, very few of them even know it was taken or that it’s now missing.

It’s their voice.

Not literally, of course! Most emotionally neglected people have plenty to say and they say it. They are quick to say things like:

How are you?

Is something wrong?

I’m happy to take on that task. Go ahead and assign it to me.

Sure, I’ll do that favor for you.

I don’t need any help.

I’m fine.

All’s well here!

While all of the above may seem like a random collection of statements, they all share a common theme. They are all about “you” and none about “me.” They are all made frequently by people with childhood emotional neglect. They convey the life stance of those who grew up with their emotions ignored.

The Voice of a Healthy Child

If you are ever around a typical infant, then you are familiar with the infant’s voice. All the way from birth through the age of 2 or 3 they express themselves very freely. Before they have words, they cry or giggle to communicate what they feel. As they get a little older, they point and say nonsense words. They yell and point out the car window and say, “Truck!” as soon as they know how to say it.

My point is that children are born with a voice that they are innately wired to use. What a baby feels and thinks has no filter. It comes out automatically and immediately.

But sadly, too many children must start filtering their voices all too much and all too soon.

The Emotionally Neglected Child

Imagine being an older child who gets your feelings hurt (as all children inevitably do). Your face and body language show your feelings very clearly for all to see. But your parents go on as if everything is fine. They don’t even seem to notice.

Imagine going to your parent for help, but, too often, for whatever reason, they are not responsive.

Imagine walking through every day of your life as a child seldom being asked personal questions by your parents. Questions like:

What are you sad about?

Did something happen at school today to get you upset?

Is this scary for you?

What do you want?

What do you feel?

What do you need?

When you don’t get asked these questions enough, it is natural for your developing brain to assume that your personal feelings, wants and needs do not matter. After some time, you learn that you may as well not express them because no one really cares anyway.

Imagine going through every day of your life as a child receiving little feedback about who you are. Feedback such as:

You are amazing at math. But we need to put some time into increasing our vocabulary.

You seem to get bored and distracted at baseball practice.

You have a great sense of humor!

Your temper gets the best of you sometimes.

You’re my little pizza lover.

You like to help others. It’s so sweet to see.

I love how you want to make the people around you laugh.

You seem to be unhappy when your friend _______ is here.

When you don’t hear these observations and feedback enough, you don’t get to learn two vital things that you are meant to learn in childhood:

You don’t get to learn who you really are

And you do not find out that you are worth knowing.

The Voice You Were Born With

This is how, growing up in a family that did not notice, validate, or show interest in you enough, you learned that your feelings do not matter.

It is how, bereft of enough emotional response and care, you learned that you should keep your true self under wraps.

This is how, by asking for things and having your words enter an empty void, you learned that it hurts to speak up.

It is how childhood emotional neglect took your voice away.

You Can Take Your Voice Back

You were born with a strong voice, but your childhood took it away. So, you do not now need to create a new voice, you just need to recapture what you once had. Your voice is there, inside of you, waiting to be reclaimed.

1. Learn everything you can about childhood emotional neglect. As you do you will begin to realize how it happened to you, and you will start to see it in many different aspects of your life. You will discover how disconnected you have become from your true inner self, and how that has disconnected you from others. Understanding this will help you see how there is a “you” inside that you have been ignoring all these years.
2. Start tracking what you want, feel, and need. What do you like? What do you enjoy? Who do you want to be with? Where do you want to go? What bores you, annoys you, or troubles you? Pay attention.
3. As you become better aware of who you are, you can learn the skills to express yourself. Learn all you can about assertiveness, which is the ability to say difficult things in a way that others can, and will, hear it. Practice saying, “I want…,” “I feel…,” “I need…,” and maybe even, “I think…” Each time you speak up makes it easier to do it the next time.

Send Healthy Messages to Your Deepest Self

Just as each time you speak up makes the next time easier; each time you pay attention to that small, quiet child within, you send him or her a powerful message.

By doing the opposite of what your parents did, by providing for yourself what they couldn’t give, you are validating who you are, and listening to what you need. You are saying to yourself and that silent little child within You Do Matter.

What do people do when they know that they matter? They express their feelings, their desires, and their needs. They speak up when needed to protect themselves.

What will you do when you realize that you matter? You will learn to speak your truth.

You will take your voice back.

Childhood Emotional Neglect or CEN can be subtle and invisible so it can be hard to know if you have it. To find out, Take The Emotional Neglect Test. It’s free.

To learn more about Childhood Emotional Neglect, how it happens, and how to recover from it, see my books Running Empty No More: Transform Your Relationships and Running On Empty: Overcome Your Childhood Emotional Neglect

I have a question about invisibility. I was at a study group and afterwards everyone was chatting with each other except me. I had this overwhelming feeling of being invisible. It brought me almost to tears. Then, just this past Saturday I was standing with my husband and other men when a lady I knew came up, stood right next to me and asked where all the wives were. I said “I’m right here” and she replied “I didn’t see you.” I’m not sure what to make of this.

Are some people overlooked more than others? Yes.

Is it because they’re less interesting? Less important? Less vivid? No.

So why do so many people feel that they are living life in black and white, while everyone else is living in vivid color? In reality, the cause is as surprising as the experience is painful. You are not overlooked because you are less anything. You are overlooked because you are hiding.

“What! Me? Hiding?” is likely what many of these fine folks would say. They are as surprised as anyone at this explanation.

But it’s true. Some are hiding from everyone else, and some are hiding from themselves. Either way, they find themselves often overlooked.

I have discovered that many people who are hiding this way do not realize that they are doing so. After all, it is not a conscious choice to make oneself unseen. Instead, it is a way of being in the world. And that way of being is set up in childhood, by parents who ignore their child’s emotions and emotional needs.

Childhood Emotional Neglect: A parent’s failure to respond enough to the child’s emotional needs.

Children who grow up this way receive a subtle but powerful message from their parents. The message is, “Your feelings don’t matter.” The child then adapts by pushing his feelings down and away, hiding a vital source of connection, meaning, and richness down and away. As an adult, he finds himself feeling disconnected, alone, and unseen. “Why am I invisible?” he often wonders.

How do the Invisible Ones of this world stand up and make themselves be seen?

Yes, there is a way, and here it is: Search for the lost parts of yourself and reclaim them. Those lost parts are your emotions. So keep these questions in the forefront of your mind every minute of every day:

1. What am I feeling?

2. Why am I feeling it?

3. What is this feeling telling me?

Work on recognizing, understanding, and managing your own emotions. Start to put them into words, and share them with the people you care about. Use them as they were meant to be used: as an anchor, as a guide, as a magnetic field that draws people into your life and fills your life with meaning.

As you welcome back this missing piece of yourself it will, like watercolor paint, fill the spaces in your outline. You will no longer live in black and white. You will see yourself, and you will be seen.

In living color, just like everyone else.

To learn more about Childhood Emotional Neglect (CEN) and how to bring your emotions to life, see the book Running on Empty: Overcome Your Childhood Emotional Neglect. 

This article was originally published on Psychcentral.com and has been republished here with the permission of the author and PsychCentral.

Simon needs to tell his wife Lisa that he’s afraid he doesn’t love her anymore.

From time to time, we all find ourselves in a tough spot. Something looks wrong or feels wrong, and we need to say something difficult. Something painful that may hurt someone we care about, but which nevertheless must be said.

Abigail and Simon have some tough decisions to make. Do they speak up and risk hurting their loved ones? How do they say it? Would it be better to just keep it to themselves? At least then they wouldn’t cause anyone pain.

Many people in these situations choose the last option. Sometimes it feels easier and kinder. Unfortunately, that is typically the worst choice. Uncomfortable truths seldom disappear on their own. And they have far more power to hurt when they remain unspoken.

The Effects of Childhood Emotional Neglect

If you grew up in a family that discouraged frank discussion, emotional expression, or honest discourse (Childhood Emotional Neglect, or CEN), having a conversation like this may feel simply wrong to you. And even if you do decide to speak your truth, you may not have been able to learn the emotion skills you need to do it right.

Abigail and Simon could easily do this wrong. Abigail could blurt out her message when Mark has been drinking. Simon could pick a fight with Lisa, and leave the house angrily, never explaining why and leaving Lisa baffled and unresolved.

Or each could go about speaking his truth in a caring and compassionate way.

7 Guidelines for Speaking Your Uncomfortable Truth

1. Choose your moment: timing is everything. Choose a quiet, open moment to maximize being heard.
2. Imagine being the other person: put yourself in her shoes. If you were to receive this message, how would you want to hear it?
3. Keep your own emotions in check: practice helps with this. Practice relaying the message, either in your own head, in the mirror, or to a friend, until you’re able to say it in a compassionate and caring tone. If you are angry or accusing when you relay your message, the other person will feel immediately defensive. And defensive people lose their hearing. They do not take things in.
4. Avoid extreme words.  The words “always” and “never” raise defenses. Avoid accusations. Use “I feel,” not “you always,” for example.
5. Listen: after you speak your truth, be quiet and listen to the other person. Avoid arguing, because that will bury your message in anger.
6. Recognize that most difficult things require more than one conversation: your goal in this first talk is to plant the seed. Don’t expect a plant to spring immediately from the earth. Give it some time to take root, and then have another talk.
7. Accept that the other person may be hurt: it is okay. Often, the most loving thing we can do is hurt someone. Because honesty shows respect and care, even when it hurts.

The Takeaway

Don’t shy away from speaking your truth. That is not loving, and it will not help.

Make yourself uncomfortable. Do the background work. Take the time, put in the effort, and sit together through the pain. Wait for the seed to sprout, and then revisit the topic with care.

That is what true love and care look like.

To learn more about emotions, emotional needs, and Childhood Emotional Neglect, Take The CEN Questionnaire. It’s free.

To learn how to use your emotions to communicate and connect in your most important relationships see the book Running On Empty No More: Transform Your Relationships.

To learn more about Childhood Emotional Neglect, see my first book Running on Empty. 

Sharon received the Most Dedicated Salesperson Award.

Francesca watched in frustration, feeling overlooked, as her co-workers were promoted over her head, one after another.

Simon’s manager appreciates how quickly he has adapted to his new role in the company, and how little support he’s needed.

Will’s boss gave him a “Needs Improvement” rating, citing inadequate communication with co-workers.

Elizabeth toils away behind the scenes in her customer service job, trying not to call attention to herself. She has no idea that she is capable of much more.

If you have ever been in one of the situations above, you know how it feels. Barry, Francesca, and Elizabeth are in painful situations in their jobs, while Sharon, Simon and Will are thriving in theirs.

You may be surprised to learn that all six of these folks’ job experiences, as different as they are, arise from a common underlying cause. All six grew up in households where their parents overlooked their emotions. They all grew up with Childhood Emotional Neglect (CEN).

The funny thing about CEN is that it leaves you with a particular set of challenges. But in some situations, those challenges can actually become your strengths. When it comes to the workplace, CEN is a double-edged sword.

The Advantages of CEN in the Workplace

1. You give a lot, and ask for little. Since your emotional needs were treated as unimportant when you were growing up, you now have a hard time feeling okay about having needs, like a day off, a vacation or a raise. This makes you a highly dedicated and desirable employee.
2. You are self-contained. When you needed help as a child, no one was there for you enough. Now, you are afraid to need help, for fear that you will be let down or viewed as weak. Your default setting is, “I can do this on my own,” and everyone around you can see it.
3. You are remarkably responsible and reliable as an employee. As a child, you knew that you were mostly on your own, so you became ultra competent. Someone needs something? You’ll make it happen. A problem came up? You’ll fix it. Others know they can rely on you.

The Disadvantages of CEN in the Workplace

1. Inaccurate self-appraisal:  Growing up, you didn’t get enough feedback about your true nature; nor were you encouraged to pay attention to who you are. So now, it’s hard for you to know what you want, what you enjoy, and what you are good at. This can make it hard for you to choose the right career that will feel fulfilling and gratifying for you.
2. Difficulty asking for things: Asking for things that inconvenience others feels somehow wrong to you, so you err on the side of giving too much of yourself. It’s harder for you to ask for a vacation, a raise or a promotion than it is for most people, and this puts you at a disadvantage.
3. Communication is not your strong point: Talking was not encouraged in your childhood home. So now it may not come naturally to you. If your job requires you to manage difficult situations with others, or talk about interpersonal problems, you may struggle to make yourself talk, and it may be hard for you to know what to say.

The folks who are the most rewarded by, and successful in, their jobs are strong communicators. They know themselves well, and they pay attention to what they are feeling and why. They ask for what they want, and they accept help when they need it.

You can become this way too.

Begin right now to focus more on learning who you are. What do you enjoy? What do you like? What are your strengths and weaknesses?

Begin right now to pay more attention to your needs. Have you earned a raise? Do you deserve a promotion? Are you due a vacation? If so, ask for it.

Begin right now to change how you relate to others. Talk more, take on more interpersonal challenges. Watch how others discuss difficult topics, learn from it, and practice.

Others have seen your strong points for years, and have benefited from your competence, and your giving, independent nature. Now it is time for you to recognize what you have to offer, and ask for what you deserve.

You are worth it. 

To learn more about Childhood Emotional Neglect (CEN), how it happens and how to learn the skills you missed, visit EmotionalNeglect.com and Take the Emotional Neglect Questionnaire. It’s free!

To learn more about Childhood Emotional Neglect, see my first book Running on Empty.