Tag Archives for " CEN "

Big Boys Don’t Cry: The Emotionally Neglected Man

CEN man

Luke prepares himself to walk into the office party. Despite his reputation as the most helpful and productive salesperson in the company, his self-confidence flies out the window when he has to face people socially. “I never fit in anywhere,” he thinks to himself.

Often they are referred to as, “the strong, silent type.” They are giving, reliable, stand-up guys. They may be excessively driven, but that drive is mostly to provide for their families. They are there for others but ask for little in return. They are baffled by other people’s emotions, and typically just want to escape when anyone cries, yells, or shows intense feelings of any kind. They live in dread of the moment when their wife says, “I need to talk with you about something.”Continue reading

The Different Faces of Emptiness: Part 1

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150680407_88f0218e86_mSince the release of Running on Empty in 2012, many people have identified with the feeling of Empty. People who don’t have it don’t understand. But people who feel it know:

In many ways, emptiness or numbness is worse than pain. Many people have told me that they would far prefer feeling anything to nothing. It is very difficult to acknowledge, make sense of, or put words to something that is absent. Emptiness seems like nothing to most people. And nothing is nothing, neither bad nor good. But in the case of a human being’s internal functioning, nothing is definitely something. Empty is actually a feeling in and of itself. And I have discovered that it is a feeling that can be very intense and powerful. In fact, it has the power to drive people to do extreme things to escape it.

(From Running on Empty: Overcome Your Childhood Emotional Neglect)

Empty is the” unfeeling” feeling. It’s the painful sense that some vital ingredient is missing from inside. Does it feel the same for everyone who has it? For example, does it feel different if you have depression, a personality disorder, or just straight Childhood Emotional Neglect (CEN)?  The answer is yes. It all depends on one factor: how extreme were its causes?

Causes of Emptiness:

  1. Childhood Emotional Neglect (CEN): This is the type of Empty that I address in my book, Running on Empty.  It is caused by growing up in a household that is blind to emotion. Children who grow up this way sense that their emotions are invisible and irrelevant. So they push their feelings down, so as to not burden themselves or their parents. These children grow into adults who are out of touch with their own feelings. The emptiness that results is literally a deep sense that something is missing inside; some essential ingredient that is a deeply personal and vital part of who you are. That essential ingredient is, of course, your feelings.
  2. Active Invalidation in Childhood: This is a more extreme version of the CEN described above. It happens when your parents are not just blind to your emotions; they actively reject your emotions. Examples are rejection (ex: “Go to your room”) or punishment for simply being sad, angry, or hurt. If you grow up this way, you learn to not just push your emotions away; but to actively reject and punish yourself for having feelings. In adulthood, your empty space will be filled with self-directed anger and self-blame. On top of feeling empty, you may feel uncomfortable in your own skin, and you may not like yourself very much overall. You may be more vulnerable to depression.
  3. Shallow, Harsh, Unpredictable Parenting:  This is the type of childhood experience which causes significant disruption in the child’s personality that can lead to the development of a personality disorder (such as Narcissistic or Borderline). These parents respond to the child on the surface, while selectively, unpredictably rejecting and punishing his emotional responses. In addition, they greatly reward the child for being how they want him to be, and harshly reject or punish him for simply being, or feeling, himself. When you grow up this way, since you are not permitted to “be” who you are, you develop a fragmented version of who you should be. You reject parts of yourself that your parents find unacceptable, and may experience yourself as perfect one day, and horrible or worthless the next. The missing piece for this child, once grown up, is more than emotion; it’s a cohesive sense of self. This is the deepest, most painful form of Empty. This is the emptiness that is felt by people with personality disorders.

So if you have Empty Type 1 or 2, you have a cohesive “self,” but you lack access to your emotions. With Type 3, you have a fragmented “self” and little access to your emotions. But the anger and pain caused by the unpredictable, shallow and harsh treatment throughout childhood runs deep. Those emotions may erupt unpredictably and intensely, outside your control. You feel empty because you sense, deep down, that your true “self” is fragmented or missing. Sadly, you were not able to develop it while you were growing up.

Here’s the good news. All three forms of emptiness, once understood and acknowledged, can be overcome. Watch for my next post, The Different Forms of Emptiness Part II, which will be about the paths to healing when you have Emptiness Type 1, 2 or 3.

Yes, they are different.

To learn more about Childhood Emotional Neglect, see my first book Running on Empty. 

This article was originally published on Psychcentral.com and has been republished here with the permission of the author and PsychCentral

Robin Williams and Childhood Emotional Neglect

13790103_f44dd462db_oSince Robin Williams’ sad and shocking suicide on August 11, friends, family, fellow stars, and even reporters have offered multiple explanations for the virtually inexplicable:

Why did he do it?

Some of the many possible factors which have been proposed are depression, alcohol, drugs, and Parkinsons Disease. But I see another potential factor which is never mentioned by anyone. A factor which falls between the cracks just as its sufferers do: Childhood Emotional Neglect (CEN).Continue reading

Why Don’t Therapists Talk More About Emotional Neglect?

José Manuel Ríos ValienteChildhood Emotional Neglect (CEN): A parent’s failure to respond enough to a child’s emotional needs.

“After reading Running on Empty I told my therapist that I’m pretty sure I was emotionally neglected as a child. He understood what I meant but he never mentioned it again”.

“I’ve been seeing my therapist for a year and she has never mentioned Emotional Neglect to me.”

“I live in San Francisco. I can’t find a therapist who is an expert in Childhood Emotional Neglect!”

Since I first started speaking and writing about Childhood Emotional Neglect (CEN) in 2012 I’ve heard the above comments many times, from people all over the world.

Yes. In a way, it is puzzling. CEN is so widespread and causes so much pain. Why don’t therapists talk about it more directly and more often? Why aren’t there Emotional Neglect specialists? Emotional Neglect articles and workshops?Continue reading

Do You Have Alexithymia?

Alexithymia: Difficulty in experiencing, expressing and describing emotions.

Identifying & Naming Exercise

Every day I hear from folks who have just realized that they grew up with Childhood Emotional Neglect (CEN). Often they say, “Finally I understand what’s wrong with me!” Many describe a huge weight lifted from their shoulders.

It is a wonderful thing to finally understand yourself in a new and useful way. Unfortunately, however, it is not enough. Step 1 is seeing and understanding the problem. Step 2 is healing the problem. Continue reading

Take the Childhood Emotional Neglect Test

Take the ENQ

During twenty years of practicing psychology, I started to see an invisible force from childhood which weighs upon people as adults. It’s a “non-event” which is unnoticeable and unmemorable and yet leaves a profound mark upon the child that endures throughout adulthood. It’s Childhood Emotional Neglect (CEN).

CEN is a parent’s failure to respond enough to a child’s emotional needs.

This failure to respond can masquerade as loving parent behavior. It can happen in families which are seemingly healthy and fine. And it can be overshadowed by more obvious child mistreatment or abuse. In any case, it goes unseen and unnoticed while it does its silent damage to people’s lives.

Many people have found answers to problems that have baffled them throughout their lives, by recognizing that CEN is the cause. But because CEN is so difficult to see or remember, it can be very hard to identify whether you are living your adult life in its grip. I’ve devised the Emotional Neglect Questionnaire to help you discover whether you may have grown up this way.

I have found it very useful, but have not yet been able to establish reliability or normative data through research. So please know that, at this point, the ENQ is based upon clinical experience, and has not been scientifically studied yet.

Sign up to  Take The Emotional Neglect Questionnaire

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To learn more about CEN; how it happens, why it’s so invisible, and how to heal from it, visit EmotionalNeglect.com, or see Running on Empty: Overcome Your Childhood Emotional Neglect.

Invalidated Child: Invisible Adult

 

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Zach

Our childhoods are in the past. As adults, we must put childhood behind us and focus on the now. Right?

Wrong.

Today we know that our child selves live within us, and that the power of that child is remarkable. Our parents’ view of us as children is the way we view ourselves as adults. The way our parents treated us as children in large part determines how we treat ourselves as adults.

This child/adult connection has been proven over and over again by research. I see it every day in my psychotherapy office; and never more clearly than in the case of Childhood Emotional Neglect (CEN).

In CEN, the child is given a subliminal message, often inadvertently, that his/her emotions are irrelevant. This leaves a profound mark upon the child in adulthood. To see how this works, let’s look in on Zach as a child, and then meet up with him again twenty-three years later.Continue reading

Childhood Emotional Neglect: Man vs. Woman

People in Shadow

“CEN people, both men and women, are exceptionally likable folk. This is part of the tragedy of CEN. These are some of the most lovable people in the world, and yet they feel the most alone.”

I often get asked whether Childhood Emotional Neglect (CEN) affects men and women differently. My answer is,  “yes, it does.” Although the essential effects are the same, some of those effects tend to play out differently in men than in women.

In Running on Empty: Overcome Your Childhood Emotional Neglect I tried to represent both genders in my descriptions, examples, and vignettes. Before I talk about this more, I need to mention one large caveat. The differences that I’ve seen between CEN men and women are general descriptions that do not apply across the board. I often see the masculine effects in women and vice-versa. Since there is a significant crossover, please don’t take these differences too firmly or stringently. And definitely, do not think there is something wrong with you if you fit more neatly into the opposite gender. It does not indicate a problem of any kind.

As you look over the table below, you may notice that the differences are not very surprising. In recent years, neuroscientists have found that men have more connections in their brains from front to back and within each hemisphere than women, making them more suited to perception and coordinated actions. Women, on the other hand, have more connections between the hemispheres. This gives women an advantage in the areas of intuition and interpersonal processing.

TABLE OF CEN GENDER DIFFERENCES 

Adult CEN Characteristic Women Men
 
Emptiness or numbness Attempt to fill selves with other people and their needs Seek adventure to feel something or isolate themselves
Counter-Dependence Seek to fill others’ needs in place of their own Fervently embrace and pride themselves on independence & competence
Little Compassion For Self Harsh judgments drive down self-esteem Harsh judgments become pressure to be “the best,” often at work. May become driven.
Fatal Flaw Feel unlikeable or unlovable Feel invisible and overlooked
Struggles With Self-Discipline Self-care suffers: eating, exercise, sleep and rest May become overly or compulsively self-disciplined at times
Alexithymia May learn the language of emotion but it’s hard to apply it to themselves Emotions go underground and come out as irritability
Self-Directed Anger and Blame Anger is directed at themselves and may turn into depression Anger is more likely to also be turned outward at others

 

Generally, men and women suffer equally when it comes to CEN. But women tend to be harder on themselves and to become excessive caretakers and givers, ignoring their own needs and feelings. They can end up feeling drained and exhausted because they are not taking care of themselves and have difficulty saying “no” to others.

Men, on the other hand, are more inclined to embrace and value the feelings of isolation and disconnection that go along with CEN. Men with CEN may misperceive their isolation as a sign of masculine strength. Yet these men are also pained by the feeling that they are not connected when they are with other people. They struggle with feeling ignored and overlooked by others but lack the words to express it.

One thing that I have seen over and over in CEN men is an acute discomfort (often anxiety) in large groups of people, especially when they are expected to socialize. In these situations, their intensive individuality combines with the feeling of being ignored to create a special type of misery.

The other primary difference I see between women and men’s CEN is what they do with their feelings. Women feel ashamed for having emotions. They turn their anger against themselves. Men are more likely to be totally unaware that they have feelings at all.

Anger is more accepted in men than in women in today’s world. So men don’t suppress their anger as much as women. Instead, they may alternate between suppressing it and then feeling it unexpectedly, sometimes directing it towards others and sometimes toward themselves.

What happens when two people with CEN form a relationship or marriage? I can tell you that it makes for some very interesting challenges. Check back to see a future blog on this topic.

Some of the most remarkable characteristics of people with CEN deserve mention here. CEN people, both men, and women are exceptionally likable folk. This is part of the tragedy of CEN. These are some of the most lovable people in the world, and yet they feel the most alone. They are typically excessively competent, stand-up folks; yet they feel invisible. They suffer because some vital ingredient is missing from their lives. Yet that missing ingredient is their own emotions, which are not missing; just suppressed.

If I could gather all of the CEN men and women in the world together in one huge room, here is what I would say to them:

You are not invisible, and you are not to blame. You have no reason to be ashamed. Ask yourself what you feel and why, and you will find your true self there. Your emotions will become your compass, your comfort, and your connection to life. And then you will realize how very much you matter.

To learn much more about how to heal your marriage if you and/or your spouse grew up with Childhood Emotional Neglect see the book, Running On Empty No More: Transform Your Relationships With Your Partner, Your Parents & Your Children.

To find out whether you grew up with CEN, Take The Emotional Neglect Test. It’s free.

To learn more about Childhood Emotional Neglect, see my first book Running on Empty. 

“Why Can’t You Just Be Happy?” How to Heal a CEN Marriage

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My husband says he loves me, but I don’t feel love from him.

My wife gets confused and overwhelmed every time I try to talk to her about a problem.

My marriage feels flat. Something vital ingredient is missing from it.

As a psychologist who specializes in couple’s therapy, I have worked with hundreds of couples over the years. One of the greatest challenges that I see couples struggling with is when one of the members of the pair grew up with Childhood Emotional Neglect (CEN). Often the spouse of the CEN person ends up making statements like those above in their first session of therapy together.

CEN happens when your parents communicate the subtle but powerful message, “Your feelings don’t matter.” Children who live in such households often adapt to their environments by pushing their emotions away so that they won’t bother their parents or themselves.

When you grow up in a household where your emotions are squelched, you miss out on a vital opportunity:  to learn how to identify, understand, tolerate, and express your emotions.  This causes big problems years later, in adulthood.

The CEN adult ends up struggling with emotional awareness, expression, and connection. So they have difficulty tolerating arguments, expressing opinions, and emotionally connecting with their spouses. “Why can’t you just be happy?” is a common statement that CEN people make to their husbands and wives. It comes from a lack of understanding of how emotions and relationships work. The spouse is often left feeling helpless, disconnected, and alone.

Tim and Trish

In Running on Empty: Overcome Your Childhood Emotional Neglect, I used the example of Tim and Trish. Trish dragged Tim to couple’s therapy because she felt very unhappy in their marriage. She said that Tim often seemed irritable and unhappy with Trish and their children, despite his claims that he was happy. Tim was loath to come to see me with Trish, saying, “I don’t see why she won’t just let things go. Why can’t she just be happy?” Trish was experiencing the full impact of marriage to a person with CEN. She said that she knew that Tim loved her, but that she often didn’t feel love from him. Trish was also in the miserable, no-win Catch 22 served up by the CEN spouse, “Why can’t you just be happy?”

It can be very challenging to be married to someone with CEN. Here are some:

Signs That Your Spouse May Have CEN

The CEN Spouse:

  1. Seems to misread his or her own emotions – for example, says, “I’m not mad,” when clearly angry, or says, “I’m happy,” when clearly not.
  2. Often misreads your emotions or the feelings of your children or others.
  3. Has a limited vocabulary to express or describe feelings.
  4. Has a very difficult time tolerating a conversation that involves conflict or discomfort.
  5. Is often irritable for no apparent reason.
  6. Doesn’t seem to realize that some vital ingredient is missing in your relationship (emotional connection).

Now for the good news. CEN folks can change, and marriages with CEN can heal and become rich and rewarding. If you are married to a CEN man or woman, there are some things that you can do. I suggest that you follow these:

How to Enrich a CEN Marriage

  1. Read as much as you can about CEN. Read my website and, if possible, Running on Empty: Overcome Your Childhood Emotional Neglect.  If you feel that you are reading about your partner, then proceed to Step 2.
  2. Tell your husband or wife that you may have an answer to why you are struggling in the marriage. Explain, as best you can, what CEN is, how it can happen in even loving families, and how it is often no one’s fault.
  3. Explain to your partner that this is very important to you, and ask him/her to look into it for you.
  4. Ask him/her to take the Emotional Neglect Questionnaire, and read about CEN on my website and Running on Empty.
  5. Since many CEN people have very good empathy for others’ true feelings, don’t hold back yours in this request. Let your spouse see the pain that this is causing you, but not in a blaming, accusing, or challenging sort of way. Just be honest and open with your feelings, but have compassion for how hard this may be for him.
  6. Tell your spouse that you love her and that you are asking for her to pay attention to this problem out of her love for you.
  7. If your partner reads Running on Empty and starts doing the Healing Sections, then it is very important to check in with him about how it’s going and express your appreciation for his efforts. Be open and available to communicate about his reactions as he goes along.
  8. Learn the Horizontal and Vertical Questioning Technique from the book Running on Empty No More: Transform Your Relationships, and use it with your spouse. It will help deepen the relationship and will teach you both new ways to communicate and connect.
  9. If you run into problems or need help along the way, please consult a professional. Take either the book Running On Empty: Overcome Your Childhood Emotional Neglect, which explains Childhood Emotional Neglect, how it happens and affects adults; or Running on Empty No More: Transform Your Relationships, which describes exactly how CEN plays out in couples, to your first session, and ask your couple’s therapist to look at it. Virtually any skilled, competent therapist who has a copy of the book can help you with CEN.
  10. If all this rings a bell with you but you’re not sure if CEN applies to you or your spouse, Take the free Emotional Neglect Test.

And Don’t Forget

Throughout this whole process, remember that your CEN spouse didn’t ask for this and is probably just as baffled about what’s wrong as you have been.

Offer loads of compassion, plenty of assurance, and don’t feel bad about asking your partner to do this for you. After all, you deserve a happy, fulfilling, emotionally connected marriage. And so does your partner.

To learn more about Childhood Emotional Neglect, see my first book Running on Empty. 

How to Deal With Your Emotionally Neglectful Parents

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Now that I see what my parents didn’t give me, how do I continue to interact with them?

Should I tell my parents how they failed me?

If I talk to my parents about CEN, won’t it make them feel bad?

How do I handle the pain that I feel now, as an adult, each time my parents treat me as if I don’t matter?

If you were raised by parents who were not tuned in enough to your emotional needs, you have probably experienced the results of this parental failure over and over throughout the years and into your adult life. Once you realize how deeply you have been affected by Childhood Emotional Neglect (CEN), it can become quite difficult to interact with the parents who neglected you.

One of the most frequent questions that I am asked by people who grew up with Childhood Emotional Neglect is, “Should I talk to my parents about CEN?”

It’s actually quite difficult to answer the questions above. Every single living human being had a childhood, and no two stories are the same. Indeed, the number of possible answers to the question is as infinite as the variety of different ways that CEN can happen. It can be extremely healing when an adult child and his or her parents are able to come to a mutual understanding of how an emotional failure happened and why, and how it affected everyone involved. This, however, can be a complicated business, difficult, and even risky.

It’s important to keep in mind that it is not at all necessary to include your parents in your recovery from CEN. As an adult, you can identify what you didn’t get, and you can give it to yourself. I have seen many people go through this process with great success without ever including their parents.

That said, you may certainly feel a wish or need to reach some understanding about CEN with your parents. If so, it is very understandable that you might feel this way. If you are wondering about whether to talk to them, one extremely important factor to consider is the type of CEN parents that you have. 

The 3 Main Categories of CEN Parents

  1. Self-centered, Abusive, or Multiple-Failure Parents: These parents expect the child to fulfill their needs, rather than the other way around. They may not have treated you with the physical and emotional care and protection that a child needs from a parent.
  2. Struggling: These parents may mean well, but they are simply unaware of their child’s needs because they are struggling in their own lives. They may be struggling financially, emotionally, or with the caretaking of a sick family member or child, for example.
  3. WMBNT or Well-Meaning-But-Neglected-Themselves: These parents love their children and give them everything they can. But they are not able to give their child enough emotional responsiveness and validation because they didn’t receive it in their own childhoods. They may be simply “emotion blind.”

Parents who are in the last two categories, Struggling or WMBNT, stand a better chance of being able to get past their initial hurt, guilt, or defensiveness to have a fruitful talk with their adult children about CEN. If your parents were in the Self-centered category, were abusive, or failed you in many other ways as well, see the section below called Self-Centered, Abusive, or Multiple-Failure Parents.

First, let’s look at some general suggestions to consider. Then we’ll talk about how to apply them to the different types of parents.

5 Ways to Talk With Your CEN Parents

  1. Ask your parents about their own childhoods – If you are unsure about why your parents were blind to your emotional needs, ask them some questions about their own parents and their own childhoods. You may be able to see whether and how your parents were failed by their parents. If you can see your own parents more clearly, you may be able to understand why they failed you. Whether you decide to talk to them about CEN or not, your understanding of how they got their emotional blind spots may help you feel less hurt when you are affected by them.
  2. Try to find compassion for your parents – Often, when you can see how your own parents were emotionally neglected, you can feel some compassion for what they didn’t get. This can help you to feel less angry and frustrated with them for failing you.
  3. Anticipate and prepare – Think about whether to tell your parents about your discovery of CEN. Might one parent be more able to understand it than the other? Will your parents collapse into a pool of guilt for having failed you? Will they be completely unable to grasp it? Will they get angry?
  4. If possible, take a chance – If you feel there is a potential for positive results and healing, I suggest that you take a chance and talk about it.
  5. Talk with compassion and anticipate how your parents might feel – Many parents may feel accused, defensive, hurt, or guilty when you try to talk to them about CEN. It is very important to anticipate this and prevent it. Here are some guidelines: 
    • Choose your moment wisely, with few distractions, when your parents are in a calm mood. Decide whether to talk with one parent first or both together.
    • If at all possible, have this conversation in person. It can be difficult to see what your parents are feeling or to respond to them in a helpful way via phone or electronic communication.
    • Tell them that this is a new discovery about yourself that you wish to share with them.
    • Talk about CEN with compassion for them and how they were raised.
    • Talk about how invisible and insidious it is, and how easy it is for loving, well-meaning parents to pass it down to their children.
    • Tell them what you are doing to heal yourself.
    • Be clear that this is not a matter of blame and not an accusation; you are talking with them about it only because you want to move forward and be closer to them.
    • Offer to give them a copy of Running on Empty: Overcome Your Childhood Emotional Neglect so that they can read about it for themselves.

Self-Centered, Abusive, or Multiple Failure Parents

If you have parents who fall into one of these categories, then you are faced with a situation that is even more complex than those above. Unless your parents have changed and grown since your childhood, I am sorry to say that most likely they will not be able to grasp the CEN concept or to respond to you in any positive way.

For you, I offer one guiding principle that may be difficult for you to accept. But I stand by it, after having treated scores of CEN people with parents like this. Here it is:

Make the decision about whether to talk to your parents about CEN based solely upon your own needs. If you think it may strengthen you or make you feel better to talk with them (even if it causes a rupture or distance between you), then do it. If not, then do not. You are not obligated to take your parent’s needs and preferences into account. On this, it’s all about you. 

In other words, if you had an abusive or multiple-failure parent, you have carte blanche permission to do whatever you feel will benefit you in your life. You, your children, and your spouse come first. You do not need to protect your parents from the knowledge that they failed you.

Parents who were abusive to you as a child, either verbally, emotionally, physically, or sexually, are also, by definition, emotionally neglectful. If they had been emotionally attuned to you enough, they would not have been able to treat you this way.

If your parents were/are abusive in any way, then it may be of more value to talk with them about the abuse than about the neglect since abuse is far more visible and tangible than CEN. Because CEN can be so imperceptible and hides beneath abuse, it will be very difficult and unlikely for abusive parents to ever grasp the concept.

Unless your parents have been to therapy, have confronted their own issues and abusive ways, and actively changed, (for example, an alcoholic or addicted parent who gets sober and goes to AA such that his/her personality becomes truly different) they will probably be no more able to hear you now than they could when you were a child.

So, ask yourself, “If I talk with my parents about CEN, what are the possible outcomes?” Will they tell you that you are too sensitive and that you are blowing things out of proportion? Will they blow up in anger? Will they likely say something abusive? Will they twist around what you are saying, and use it against you somehow?

If any of these are likely, I suggest that you put your energy toward healing yourself, and leave your parents out of it. It is extremely important if you do decide to talk with them, that you do it with the understanding that you may need to protect yourself emotionally. It is vital that you be strong enough to not be emotionally damaged by their words or reactions. This is a tall order for anyone but is especially so when you were raised by self-centered or abusive parents.

The Takeaway

It is certainly not necessary to talk to your parents about CEN. You can heal from it without ever doing so. Learning more about your parents’ childhoods and having compassion for them may help make their emotionally neglectful ways less painful to you now. However, sharing the concept of CEN with them can be helpful in some families, and may be a way for you to improve your relationship with them. Be sure to take into account the type of CEN parents that you have when making the decision to talk with them. Your path to healing is unique to you. There are no right or wrong answers.

To learn much more about CEN and how it affects various areas of your life, watch my free Breakthrough Video Series.

For much more information, details, and support for talking with your parents see the book Running On Empty No More: Transform Your Relationships With Your Partner, Your Parents & Your Children.

To find out whether you grew up with CEN Take the Emotional Neglect Test. It’s free.

Above all else, remember that your feelings are important and your needs are important. Yes, you matter.